Warranty of Availability

Parts, Repairs & Product Support

Our Commitment to You

At North Atlantic Imports, LLC, we are committed to supporting our customers with practical, fair, and efficient solutions when issues arise. Our approach is always to resolve concerns quickly and in a way that minimizes disruption, with a preference for providing replacement parts wherever feasible.

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Replacement Parts

We make reasonable efforts to provide replacement parts for our products when available.

However, please note:

· Replacement parts are not guaranteed to be available for all products or at all times

· Availability may vary based on product model, age, and supplier conditions

· Certain parts may be discontinued or unavailable without notice

· We do not guarantee the availability of any specific part within a particular timeframe

Where parts are available, we will work with customers to provide appropriate solutions as efficiently as possible.

Beyond the first year of ownership, we continue to make reasonable efforts to offer replacement parts for purchase where available, as an alternative to replacing the entire product. However, as products age, parts availability may become more limited or unavailable, and timelines may vary.

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Repair Services

We do not offer manufacturer-operated repair services.

Customers may choose to arrange repairs independently; however, we do not maintain or support an authorized repair network and do not guarantee the availability of third-party repair options.

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Repair & Maintenance Information

We do not provide formal repair manuals, diagnostic tools, or technical repair documentation for our products.

For general product use and assembly guidance, customers may refer to available user manuals and product information.

For convenience, certain product manuals may be accessible through our U.S. support website: https://help.blackstoneproducts.com/en_us/manuals-SJqF3Rjp

Please note that availability of documentation may vary by product and is subject to change.

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One-Year Resolution Approach

If an issue arises within one (1) year of purchase, we will assess the situation and determine an appropriate resolution.

Our typical approach is:

Parts-first resolution, where available and appropriate
Product replacement, where parts are unavailable or not a practical solution

This approach is intended to provide a timely and reasonable outcome for our customers, recognizing that parts availability and repair feasibility may vary.

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Important Notice for Québec Consumers

In accordance with the Québec Consumer Protection Act, including section 39 and related regulations respecting the availability of replacement parts, repair services, and maintenance or repair information:

· We do not guarantee the availability of replacement parts, repair services, or repair and maintenance information for our products

· Replacement parts, if offered, may be limited in availability and may be discontinued at any time without notice

· We do not guarantee that any specific part will be available or obtainable within any timeframe

· Repair services and formal repair documentation are not provided

This notice is intended to clearly inform consumers of the availability limitations that may apply to these products prior to purchase.

Legal Warranty

Nothing in this policy limits or excludes the legal warranty provided under Québec law.

Our products are covered by the legal warranty of quality, which provides that goods must be fit for their intended use and durable for a reasonable period, having regard to their price, intended use, and conditions of use.

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Questions or Support

If you have questions about your product or require assistance, please contact our customer support team. We are here to help and will work with you to find a reasonable solution based on the specific situation.

Call us toll free any time at 1-437-703-3116.