{"id":20900,"date":"2021-02-18T19:05:22","date_gmt":"2021-02-18T19:05:22","guid":{"rendered":"https:\/\/blackstonegriddles.ca\/?page_id=20900"},"modified":"2025-10-28T14:38:26","modified_gmt":"2025-10-28T14:38:26","slug":"retours-et-annulations","status":"publish","type":"page","link":"https:\/\/blackstonegriddles.ca\/fr\/returns-and-cancellations\/","title":{"rendered":"Retours et annulations"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1664px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:50px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:50px;--awb-spacing-left-large:2.56%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h2>POLITIQUE D'ANNULATION<\/h2>\n<p>Nous mettons tout en \u0153uvre pour que votre commande parvienne rapidement de notre entrep\u00f4t \u00e0 votre jardin. Les commandes sont soumises pour traitement d\u00e8s que vous les confirmez. Veuillez v\u00e9rifier avec diligence les informations relatives au panier, \u00e0 la livraison et au paiement pour vous assurer que votre commande est correcte, car une fois qu'une commande est pass\u00e9e, elle ne peut plus \u00eatre modifi\u00e9e.<\/p>\n<p>Pour prot\u00e9ger nos clients et pr\u00e9venir la fraude, nous ne pouvons pas modifier les commandes pass\u00e9es. Si une erreur s'est gliss\u00e9e dans votre commande et que vous souhaitez l'annuler, veuillez contacter le service client\u00e8le \u00e0 l'adresse suivante <a href=\"tel:+1-437-703-3116\"><span style=\"color: blue;\">437.703.3116<\/span><\/a> imm\u00e9diatement et nous nous efforcerons d'emp\u00eacher l'exp\u00e9dition de votre commande. Si une commande est ex\u00e9cut\u00e9e avant la prise de contact, veuillez vous r\u00e9f\u00e9rer \u00e0 notre politique de retour.<\/p>\n<h2>POLITIQUE DE RETOUR<\/h2>\n<p>Les achats effectu\u00e9s sur blackstonegriddles.ca ou aupr\u00e8s du service client\u00e8le de Blackstone, non utilis\u00e9s et dans leur emballage d'origine, peuvent \u00eatre retourn\u00e9s dans un d\u00e9lai de 30 jours \u00e0 compter de la date d'achat. Veuillez inclure une copie de la facture ou du bordereau d'exp\u00e9dition dans tout produit retourn\u00e9.<\/p>\n<p>Pour effectuer un retour, veuillez contacter notre service client\u00e8le \u00e0 l'adresse suivante \u00a0<a href=\"tel:+1-437-703-3116\"><span style=\"color: blue;\">437.703.3116<\/span><\/a> \u00a0pendant nos heures d'ouverture (de 9 h \u00e0 16 h CST, du lundi au vendredi) pour recevoir un num\u00e9ro d'autorisation de retour de marchandise (RMA) et des instructions de retour. Le remboursement du prix d'achat moins les frais de restockage de 15% sera cr\u00e9dit\u00e9 sur la carte de cr\u00e9dit ou de d\u00e9bit de l'acheteur dans les 10 jours ouvrables suivant la r\u00e9ception du produit retourn\u00e9.<\/p>\n<p>Les frais de retour sont \u00e0 la charge du client. Les envois en port d\u00fb ne seront pas accept\u00e9s. Veuillez noter que tous les produits propos\u00e9s sur notre site web sont vendus en tant qu'unit\u00e9 compl\u00e8te et que les retours partiels ne seront pas accept\u00e9s.<\/p>\n<h2>PI\u00c8CES DE RECHANGE<\/h2>\n<p>Nous nous portons garants de nos produits et esp\u00e9rons que vous les aimerez autant que nous. Si une commande arrive endommag\u00e9e, incompl\u00e8te ou d\u00e9fectueuse, <a href=\"https:\/\/blackstoneproducts.com\/ca\/registration\"><span style=\"color: blue;\">veuillez vous inscrire<\/span><\/a> votre produit et <a href=\"https:\/\/blackstone-ca.kustomer.help\/contact\/ca-submit-a-request-ByYN5TZ2el?themeId=68d446a35882c57e122d0356\"><span style=\"color: blue;\">soumettre un ticket<\/span><\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2279,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20900","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns and Cancellations - Blackstone Griddles<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blackstonegriddles.ca\/fr\/retours-et-annulations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and Cancellations - 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