TERMS AND CONDITIONS 

  1. AGREEMENT TO TERMS

These Terms and Conditions (“Terms”) govern your use of Blackstone Canada (“Company,” “we,” “our,” or “us”) and its eCommerce website located at www.blackstonegriddles.ca (the “Site”). By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use the Site or purchase any products from us. 

We may update or modify these Terms from time to time. If we make material changes that affect your rights or obligations, we will notify you via email (if applicable) or by posting a notice on the Site. Continued use of the Site after changes take effect constitutes acceptance of the updated Terms. 

  1. ELIGIBILITY TO USE THE SITE

By using our Site, you affirm that: 

  • You are at least 18 years old, or the legal age of majority in your province. 
  • You are using the Site for lawful purposes and will comply with all applicable laws and regulations. 
  • You will provide accurate, complete, and up-to-date information for all transactions. 

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe the user has violated these Terms or applicable laws. 

  1. PRODUCTS AND ORDERS

3.1 Product Availability & Descriptions 

  • All products displayed on our Site are subject to availability. We reserve the right to limit quantities of any products we offer. 
  • We strive to provide accurate product descriptions, pricing, and images, but errors may occur. If a product is mispriced or contains incorrect details, we reserve the right to correct it or cancel the order before shipment. 
  • Any misrepresentation or misleading advertising is strictly prohibited by Ontario law. 

3.2 Order Acceptance & Cancellation 

All orders placed through our Site are subject to acceptance. We may refuse or cancel an order due to: 

  • Product unavailability 
  • Errors in pricing or descriptions 
  • Payment issues or suspected fraudulent activity 

If we cancel an order, we will notify you and refund any payments received within 15 days (per Ontario law). 

3.3 Pricing & Payment 

  • Prices are listed in Canadian Dollars and may change without notice. 
  • We accept payments via Canadian credit cards or PayPal. By placing an order, you agree to pay the total amount, including applicable taxes and shipping fees. 
  • We use secure payment processors, but we are not responsible for third-party security breaches or unauthorized transactions. 
  1. SHIPPING, DELIVERY & RISK OF LOSS

4.1 Shipping & Delivery 

  • We currently ship orders to addresses within Canada, primarily in major city centers. 
  • For remote or rural areas, additional shipping fees may apply, or delivery may not be available. If additional charges or alternative arrangements are required, we will notify you before processing the order. 
  • Delivery times are estimates only and may be affected by carrier delays, customs processing, or other unforeseen circumstances. 

4.2 Risk of Loss & Title Transfer 

Under Ontario law, the risk of loss remains with us until the product is delivered to you. Once the package is marked as delivered, we are not responsible for lost, stolen, or damaged packages. 

  1. RETURNS, REFUNDS & EXCHANGES

5.1 Return Policy 

  • Returns are accepted within 30 days of delivery for unused, unopened items in their original packaging. 
  • Some items (e.g., personalized products, final sale items) may not be eligible for return. 

5.2 Refunds & Processing 

  • Refunds will be issued within 15 days of receiving the returned item (per Ontario law). 
  • Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility. 
  • A 15% restocking fee applies to all returns regardless of condition, covering processing, inspection, and restocking costs. This fee is clearly disclosed before purchase in compliance with Ontario regulations. 
  1. WARRANTIES & DISCLAIMERS

6.1 Manufacturer Warranties 

Some products may include a limited manufacturer’s warranty. Any warranty claims should be directed to the manufacturer unless we explicitly state otherwise. 

6.2 Disclaimer of Warranties 

  • We strive to provide high-quality products and accurate descriptions. 
  • All products and services are provided “as is” and “as available,” except where required by law. 
  • We do not exclude implied warranties of merchantability and fitness for a particular purpose, as these are protected under Ontario law. 
  1. LIMITATION OF LIABILITY

To the maximum extent permitted by law: 

  • We are not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities. 
  • Our total liability for any claim shall not exceed the amount paid for the product that caused the claim. 
  • Nothing in this section overrides rights granted under the Ontario Consumer Protection Act. 
  1. USER ACCOUNTS & SECURITY
  • You are responsible for maintaining the confidentiality of your account credentials. 
  • If you suspect unauthorized use, notify us immediately. 
  • We are not responsible for unauthorized account access unless caused by our own negligence. 
  1. INTELLECTUAL PROPERTY RIGHTS
  • All content on our Site, including text, images, trademarks, and logos, is our property or licensed to us. 
  • You may not copy, modify, distribute, or use any content without our prior written consent. 
  1. PRIVACY POLICY

Our collection and use of personal information comply with Ontario’s Personal Information Protection and Electronic Documents Act (PIPEDA). By using our Site, you agree to our Privacy Policy. 

  1. FORCE MAJEURE

We are not liable for delays or failures caused by circumstances beyond our control, including natural disasters, labor strikes, government actions, and supply chain disruptions. 

  1. DISPUTE RESOLUTION & GOVERNING LAW

12.1 Governing Law 

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles. 

12.2 Dispute Resolution 

  • If a dispute arises, you agree to first attempt resolution by contacting us at support@blackstonegriddles.ca. 
  • If unresolved, disputes may be settled through binding arbitration in Ontario, except where prohibited by law. 
  • Consumers retain their legal right to pursue remedies through the courts, per Ontario law. 
  1. TERMINATION

We may terminate or suspend your access to the Site if you violate these Terms. 

  1. CONTACT INFORMATION

For questions regarding these Terms, contact us at:
📧 Email: support@blackstonegriddles.ca
📍 Mailing Address: 45 Anderson Blvd., Uxbridge, ON, L9P 0C7